Collaboration and Customer Experience
Even though remote work is becoming the new normal one thing has not changed: your customers still expect excellent customer service.
Maintaining a great level of customer service requires easy and efficient access to correct data as well as seamless internal and external collaboration capabilities. When no central, easily accessible document repository exist, time is wasted on recreating documents. Employees navigate between several siloed systems and collaboration tools without visibility into the full customer experience process.
When looking for a solution to address these challenges, ensure employees have access to all data with the same user experience remotely as from the office. Whether they work in Outlook, Teams, Salesforce or other tools, they can access information right from that interface, know that duplicates do not exist, and easily collaborate on the documents with colleagues and securely share them with internal and external stakeholders.
To find out more or to download a 30 day trial of M-Files, please visit the below link.
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